Why Does Netflix Keep Showing That Again

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If the Netflix app crashes or closes and takes you dorsum to your device'south menu screen or alive television, follow the troubleshooting steps for your device below.

Blu-ray players

Blu-ray player

When does Netflix crash or close?

When you open the app

Restart your device

1. Unplug your device from power.

2. Press the ability button on the device in one case, and so await 1 minute. If your device doesn't take a power button or yous tin can't achieve it, get out it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and effort Netflix again.

Contact the manufacturer

Your device is having a hardware or software problem that simply the manufacturer can solve.

Contact the device manufacturer and ask for help:

• Updating to the latest firmware for the device.

• Performing a factory reset.

If the manufacturer can't help, try watching Netflix on a different device.

At any other time

Computers

Windows computer

When does Netflix crash or close?

When you open the app

If yous employ security software

These steps are intended for advanced calculator users.

• Install any updates for your security software.

• Temporarily turn off your security software and try Netflix again.

  • If the problem is fixed when your security software is disabled, the software may exist out of engagement or unintentionally interfering with Netflix. Re-activate information technology, then contact the software manufacturer for aid.

When you try to play a TV testify or movie

Update Windows

1. Press the Windows Key on the keyboard.

2. Select Settings .

3. Select Update & security.

4. Windows will check for updates. If it doesn't, select Check for updates.

5. Once the updates are installed, restart your computer and endeavour Netflix over again.

At whatever other time

Video game consoles

Xbox One

When does Netflix crash or close?

When y'all open up the app

Uninstall the Netflix app:

1. Begin from the Xbox Dashboard.

2. Select My Games & Apps.

   Note:

   Yous may demand to scroll down to see this pick.

3. Select Apps from the options on the left.

4. Highlight the Netflix app and press the Menu push on the controller.

5. Select Manage App.

6. Select Uninstall All.

7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

1. Brainstorm from the Home screen on your Xbox One.

2. Whorl right to access the Store.

3. In the Apps section, select Netflix.

   Note:

   If you do non see Netflix, select Search all apps to search for Netflix.

4. Select Install.

5. In one case the app has finished downloading, select Launch to sign in and try Netflix again.

At whatever other fourth dimension

All other game consoles

Mobile phones and tablets

Amazon Burn tablet

When does Netflix crash or close?

When you open the app

Update the firmware on your Linksys RE6500 AC1200 Wireless Range Extender

If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or afterwards. If you experience any issues completing this update, please contact Linksys back up.

If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the trouble, continue troubleshooting below.

What to do side by side

At whatsoever other time

Android phone or tablet

When does Netflix crash or shut?

When y'all open the app

Update the firmware on your Linksys RE6500 AC1200 Wireless Range Extender

If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or afterward. If you lot experience any issues completing this update, please contact Linksys support.

If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.

What to practise next

At whatever other time

iPhone, iPad, or iPod touch

When does Netflix crash or close?

When y'all open the app

Update the Netflix app

1. From the Home screen, tap the App Store icon.

2. Tap Search, and so enter "Netflix" in the search box.

3. Tap Netflix, then tap Update.

   • If asked, enter your Apple ID password.

4. One time the update is complete, try Netflix again.

When you try to browse or search the app

Force-close all apps

1. Double-tap the Dwelling button.

   • If you don't have a Home button, run across the steps for iPhone X below.

2. To close all apps, swipe up on every app preview.

   • In iOS 6, printing and hold on each app until a red bluecoat with a line through it appears. Then tap the badge to close each app.

3. Tap the Home button to return to the Habitation screen, and so effort Netflix once again.

iPhone X:

1. From the Home screen, swipe up and hold until you lot see your open apps.

2. Swipe upwardly on each app to close it.

3. In one case all apps have been closed, try Netflix once again.

Restart your iPhone, iPad, or iPod touch

1. Printing and concur the side button and one of the volume buttons at the aforementioned fourth dimension until the sliders appear. Drag the top slider to turn your device completely off.

   • If the sliders don't appear, press and concord the Sleep/Wake push until the ruby-red slider appears, and so elevate the slider.

2. Subsequently 10 seconds, press the Sleep/Wake button.

3. Once your device powers on, try Netflix again.

When y'all try to download a Tv evidence or movie

Update the Netflix app

1. From the Home screen, tap the App Store icon.

2. Tap Search, then enter "Netflix" in the search box.

3. Tap Netflix, so tap Update.

   • If asked, enter your Apple ID password.

4. Once the update is complete, try Netflix again.

When you try to play a TV show or picture show

Forcefulness-close the Netflix app

1. Double-tap the Home push button.

   • If you lot don't accept a Dwelling house push button, encounter the steps for iPhone X below.

2. Swipe left or right until y'all see the Netflix app.

3. Swipe upward on the Netflix app preview to close it.

   • In iOS 6, concord your finger on the app until a ruddy bluecoat with a line through it appears, then tap the bluecoat to close the app.

4. Tap the Home push button, then try Netflix again.

iPhone 10:

1. From the Habitation screen, swipe upwards and hold until you lot see your open apps.

2. Swipe left or right until you see the Netflix app.

3. Swipe up on the Netflix app to close it.

4. Try Netflix over again.

Reinstall the Netflix app

Notation:

Deleting the Netflix app will also delete any Goggle box shows or movies you take downloaded.

1. From the dwelling screen, tap and concur the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open up the App Shop and search for "Netflix."

4. Tap on the free Netflix app from Netflix, Inc.

5. To install the app, tap the deject icon.

   Note:

   You lot might need to enter your Apple ID and password. If you forgot your Apple ID or password, go to the Apple support site for help.

6. Once installed, attempt Netflix again.

If yous can't notice the Netflix app in the App Store, become to the Apple support site for aid.

Restart your iPhone, iPad, or iPod touch

1. Press and hold the side button and 1 of the volume buttons at the aforementioned time until the sliders appear. Drag the peak slider to turn your device completely off.

   • If the sliders don't appear, press and concord the Sleep/Wake push until the red slider appears, then drag the slider.

2. Later 10 seconds, printing the Sleep/Wake button.

3. In one case your device powers on, attempt Netflix once more.

At any other fourth dimension

All other mobile phones and tablets

Fix-tiptop boxes or streaming media players

Amazon Burn down TV/Stick

When does Netflix crash or close?

When you open the app

Restart your device

1. On your Amazon Burn down Goggle box remote, press the Home push.

2. Select Settings.

3. Select My Burn TV.

   • If you don't encounter My Fire TV, select System or Device.

4. Select Restart.

5. Endeavor Netflix again.

Disable HDMI CEC

1. From the home screen, select Settings.

2. Select Brandish and Sounds.

3. Scroll downwardly to HDMI CEC Device Control and select Off.

4. Endeavor Netflix again.

Try a different power supply

The Amazon Fire TV/Stick requires a ability supply of at least two.1 amps. Try using a USB power supply that meets those requirements, and so attempt Netflix again.

When yous select a profile

Restart your device

1. On your Amazon Fire Television receiver remote, press the Home push.

2. Select Settings.

3. Select My Fire TV.

   • If yous don't see My Fire TV, select System or Device.

4. Select Restart.

5. Try Netflix again.

Clear the Netflix app information

1. On your Amazon Fire TV remote, press the Home button.

2. Curl correct and select Settings.

3. Curl right and select Applications.

4. Select Manage installed applications.

5. Find and select the Netflix app.

6. Scroll down and select Articulate data.

7. Select Clear data once more.

8. Scroll down and select Clear cache.

9. Unplug your Amazon Burn TV from power for 30 seconds

10. Plug your Amazon Fire Tv set back in, and so try Netflix over again.

Reinstall the Netflix app

Uninstall the Netflix app

1. Press the Home button on your Amazon Fire TV remote.

2. Select Settings.

3. Select Applications.

4. Select Manage All Installed Applications.

5. Ringlet down and select Netflix.

6. Select Delete or Uninstall.

Reinstall the Netflix app

1. From the Amazon Burn down Television receiver home screen, select Search.

2. Type Netflix, then select Netflix.

3. Select Netflix again.

4. Select Download.

5. When the download completes, select Open.

6. Select Sign In.

7. Enter your Netflix email address and password and try Netflix again.

When you try to play a TV show or flick

Disable HDMI CEC

1. From the dwelling screen, select Settings.

2. Select Brandish and Sounds.

3. Roll downwards to HDMI CEC Device Control and select Off.

4. Endeavor Netflix again.

Try a different ability supply

The Amazon Fire Goggle box/Stick requires a power supply of at least two.ane amps. Try using a USB ability supply that meets those requirements, and so endeavor Netflix again.

At any other time

Apple Boob tube 2 or Apple TV 3

When does Netflix crash or close?

When you open the app

Are you being asked to take the Netflix Terms of Utilise?

You lot must agree to the Netflix Terms of Utilize to use the Netflix app. To hold, press the left button on your remote until Agree is highlighted in bluish, so printing the select button.

If you do not wish to agree, select Disagree. The Netflix app volition then close, and y'all will exist unable to sentry Netflix.

When you lot try to play a TV show or pic

Update the firmware on your Apple TV

1. From the Apple tree TV main menu, select Settings.

2. Select General.

3. Select Software Updates.

4. Select Update Software/Update automatically.

5. Select Download and Install.

6. Once the update is consummate, try Netflix again.​

Note:

If your Apple Idiot box displays the message Your Apple TV is upwards to engagement and you lot are on a version lower than vi.2.ane, we recommend contacting Apple tree or visiting Apple'due south support site for aid. To cheque your firmware version, follow the steps below.

1. From the Apple Goggle box chief menu, select Settings.

2. Select Full general.

3. Select Most.

4. Verify that your software version is half dozen.ii.1 or above.

Exam your internet connection

1. From the main Apple tree TV carte, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Examination Network.

5. Select OK.

6. Select Yeah.

7. Select the download speed yous expect from your internet connection.

If the connection test fails, see Apple tree'south support site for assist troubleshooting your Apple TV's connexion to your home network. If the examination succeeds, go along on to the next footstep.

Restart your home network

1. Turn off your device.

2. Unplug your modem and router from power.

3. Wait thirty seconds.

4. Plug in your modem.

5. Wait one minute.

6. Plug in your router.

7. Wait 1 minute.

8. Effort Netflix again.

Some modems and routers might take longer to reconnect.

Reset all settings on your Apple Idiot box

Note:

Resetting all settings on your Apple Goggle box (also known equally a "hard reset") may clear any saved information or passwords (including Wi-Fi passwords) currently stored on the Apple Idiot box. Perform these steps with caution if other troubleshooting steps oasis't resolved the issue.

1. Press and concord the Carte push button on the Apple TV remote until you are taken to the home screen.

2. Select Settings.

3. Select Full general.

4. Select Reset.

5. Select Reset All Settings.

6. Confirm that you would like to Reset All Settings.

Your Apple tree Television set will reset itself and guide you through the initial setup procedure. One time you lot've completed setup, sign in to the Netflix app and try streaming once again.

At any other time

Apple Telly 4 or Apple Idiot box 4K

When does Netflix crash or close?

When you open the app

Reinstall the Netflix app

Delete Netflix

1. From the Apple Television home screen, highlight the Netflix app.

2. Press and agree the center of your remote'south touch surface or clickpad until the Netflix icon starts to shake.

3. Printing the Play/Pause button to delete the app.

4. Select Delete again to confirm.

Reinstall Netflix

1. From the Apple tree Television set dwelling house screen, open up theApp Store.

2. Search forNetflix to find the app, so selectInstall.

3. Try Netflix again.

Check for updates

If your Apple tree TV isn't upward to appointment with the most current software updates, it can cause streaming problems. To bank check for updates on your Apple tree Goggle box:

1. From the Apple Tv set home screen, select Settings.

2. Select Organization.

3. Select Software Updates.

4. Select Update Software.

   • If your firmware is out of date, yous will run across the option to Download and Install. Select information technology to upgrade your Apple tree Television set firmware. One time yous've downloaded whatever available updates (or if there were no updates available), endeavour Netflix again.

When yous endeavor to play a TV prove or picture show

Restart your device

1. Turn off your device. If your device has a ability cable, unplug information technology.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Go out your device off for 15 seconds.

4. Plough on your device and attempt Netflix again.

At any other fourth dimension

NVIDIA Shield

When does Netflix crash or shut?

When you lot open the app

Restart your device

1. Unplug your device from power.

2. Press the power button on the device one time, and so expect 1 infinitesimal. If your device doesn't have a power push button or you can't reach it, get out information technology unplugged for 3 minutes instead.

3. Plug your device back in.

4. Plow your device on and try Netflix over again.

When you endeavour to play a TV bear witness or movie

Update the Netflix app

1. From the Shield home screen, launch the Google Play Store.

2. Scroll down to My Apps.

3. Select the Netflix app.

4. Select Update, then try Netflix again.

If there was no update available for Netflix, or if updating Netflix did not solve the problem, continue troubleshooting below.

Restart your device

1. Unplug your device from power.

2. Press the ability push button on the device in one case, then await 1 minute. If your device doesn't have a power push button or you can't reach it, leave it unplugged for three minutes instead.

3. Plug your device back in.

4. Turn your device on and endeavor Netflix once again.

At any other time

Roku

When does Netflix crash or close?

When yous open up the app

Restart your device

1. Turn off your device. If your device has a power cable, unplug information technology.

2. Make sure your device is completely off, non just in sleep or standby fashion.

3. Leave your device off for 15 seconds.

4. Plough on your device and try Netflix again.

Remove and re-add together Netflix

1. Press the Dwelling push button on your Roku remote.

2. Highlight the Netflix app and press the star (*) button.

3. Choose Remove aqueduct > Remove.

4. From the home screen, cull Streaming Channels.

5. Choose Movies & Telly > Netflix > Add together Channel.

6. Choose Go to aqueduct.

7. Try Netflix again.

When you attempt to play a TV show or pic

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for xv seconds.

4. Turn on your device and effort Netflix once again.

At any other time

All other set-acme boxes or streaming media players

When does Netflix crash or close?

When you open the app

Restart your device

1. Unplug your device from ability.

2. Press the power push on the device in one case, then wait 1 minute. If your device doesn't accept a ability button or you can't reach it, exit information technology unplugged for 3 minutes instead.

3. Plug your device back in.

4. Plough your device on and try Netflix again.

When you lot effort to play a Television receiver show or pic

Restart your device

1. Unplug your device from power.

2. Press the power button on the device one time, and then look 1 minute. If your device doesn't take a power push or y'all can't reach it, go out it unplugged for iii minutes instead.

3. Plug your device back in.

4. Turn your device on and attempt Netflix again.

Sign out of Netflix

1. From the Netflix Home screen, open up the menu on the left.

2. Select Get Aid or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in order on your remote: Upward, Upwardly, Downwardly, Downwards, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

When y'all try to select a profile

Restart your device

1. Unplug your device from power.

2. Press the ability button on the device once, and so expect 1 minute. If your device doesn't have a power button or you can't accomplish it, leave information technology unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and endeavor Netflix over again.

When you try to exit the app

Restart your device

1. Unplug your device from ability.

2. Printing the power button on the device once, then look 1 minute. If your device doesn't have a power button or y'all tin can't reach it, leave it unplugged for three minutes instead.

3. Plug your device dorsum in.

4. Turn your device on and effort Netflix again.

At whatever other time

Smart TVs

Smart Television receiver

When does Netflix crash or close?

When you open up the app

Restart your device

1. Unplug your device from ability.

2. Press the ability button on the device one time, and then wait one minute. If your device doesn't have a ability button or you tin can't achieve it, leave it unplugged for 3 minutes instead.

3. Plug your device dorsum in.

4. Plow your device on and try Netflix once again.

Contact the manufacturer

Your device is having a hardware or software problem that but the manufacturer tin can solve.

Contact the device manufacturer and ask for help:

• Updating to the latest firmware for the device.

• Performing a factory reset.

If the manufacturer can't help, effort watching Netflix on a different device.

When you endeavour to browse or search the app

Restart your device

1. Unplug your device from ability.

2. Printing the power button on the device once, then await 1 minute. If your device doesn't have a ability button or you tin't reach information technology, go out it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix once again.

Sign out of Netflix

1. From the Netflix Dwelling screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you lot're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in society on your remote: Up, Up, Downward, Down, Left, Right, Left, Right, Up, Up, Up, Up. And then, select Sign out, Reset, or Deactivate.

When you lot try to play a Idiot box show or moving picture

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once, then wait 1 minute. If your device doesn't accept a power button or you can't achieve it, go out it unplugged for iii minutes instead.

3. Plug your device dorsum in.

4. Turn your device on and try Netflix once again.

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Go Help or Settings.

3. Select Sign out.

If you're on an mistake screen:

1. Select More than Details.

2. Select Sign out or Reset.

If you lot can't find Sign out, press these buttons in social club on your remote: Up, Upwardly, Downwardly, Down, Left, Right, Left, Right, Up, Upwardly, Upwardly, Upward. Then, select Sign out, Reset, or Deactivate.

Contact the manufacturer

Your device is having a hardware or software problem that just the manufacturer can solve.

Contact the device manufacturer and ask for assistance:

• Updating to the latest firmware for the device.

• Performing a manufacturing plant reset.

If the manufacturer can't help, endeavour watching Netflix on a different device.

At any other time

All other devices

All other devices

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Source: https://help.netflix.com/en/node/25892

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